Shipping policy

Last Updated: May 7, 2025

Thank you for shopping with Cologio Pets! We’re committed to delivering your pet care products quickly, safely, and affordably—whether you’re across town or across the globe. Please review our shipping policy below.

1. Processing Time

Orders are typically processed within 1–2 business days(Monday–Friday, excluding holidays).
During peak times or promotions, processing may take up to 3 business days.

2. Shipping Rates & Delivery Times

We offer domestic and international shipping options:

Domestic Shipping (U.S.)

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	3–7 business days	Calculated at checkout
Expedited Shipping	2–3 business days	Calculated at checkout
Priority Shipping	1–2 business days	Calculated at checkout

3. Order Tracking

Once your order has shipped, you’ll receive a confirmation email with tracking details. International tracking availability may vary depending on the shipping carrier and destination.

4. Delays & Lost Packages

While we work with trusted carriers, occasional delays may occur due to weather, customs, or other unforeseen issues. If your order has not arrived within 10 business days (domestic) or 30 business days (international), please contact us at [Insert Email] for support.

5. Incorrect Shipping Information

Please verify your shipping address before submitting your order. Cologio Pets is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

6. Damaged or Missing Items

If your order arrives damaged or with missing items, notify us within 7 days of delivery. Include your order number and clear photos. We’ll make it right by issuing a replacement or refund.

Questions?

We’re here to help! For any shipping-related inquiries, contact us at:
info@cologiopets.com